Life can be stressful. Even challenging at times. When you or your family needs a little extra support, the employee assistance program (EAP) can help.
Get help 24/7
To reach the EAP, call 866-248-4096.
If you or another person is in danger of hurting themselves, dial or text 988 for the Suicide Prevention Lifeline or chat at 988lifeline.org/chat.
You can call to speak with assistance specialists who provide consultation, risk screening, advocacy, referrals, and educational materials. Or you can access the EAP website to search self-help information, resource directories, video programs, personal empowerment programs, and thousands of articles.
EAP services
One-to-one counseling
You can have up to seven free counseling sessions—online, by phone, or in person—for each issue you need help with.
To get connected with a counselor, call Optum at 866-248-4096, or visit the EAP website.
Talkspace
You can use Talkspace to connect with a licensed therapist anytime on your laptop, tablet, or smartphone to discuss common mental health issues, including:
- Anxiety
- Depression
- Substance abuse
- Post-traumatic stress disorder
- Compulsive disorders
You don’t need to make an appointment, and there’s no cost to you or your family members (13 and older).
To get started:
- Call Optum at 866-248-4096 to get an authorization code.
- Select a provider at talkspace.com/connect.
- Connect with a therapist online or via the Talkspace mobile app.
Read the Talkspace FAQs for more information.
AbleTo
Use AbleTo to start feeling better at your own pace. Access coping techniques, meditations, curated tools, and other resources to create your own self-guided journey to better mental health. To get started, you must create your profile through the EAP website: From the top menu bar, select Benefits & Services, then All Benefits. Scroll to Mental Health, then select Feel better at your own pace. Then, access AbleTo online or via mobile app.
Financial coaching
Receive two free 30-minute consultations with a credentialed financial coach for each financial issue. You can also access extensive legal and financial tools to take control of your finances.
Identity theft assistance
Receive 60 minutes of free consultation with a fraud resolution specialist who can help you dispute fraudulent charges, restore your identity, and take steps to avoid future losses.
Legal counseling and mediation services
Receive a free 30-minute consultation in person or by phone with a state-specific attorney or mediator for each legal issue. Ongoing services are provided at 25% below the firm’s current rates after the initial consultation.
Additional resources
The EAP can provide advice and resources to help you with a wide variety of needs.
Adult care support
- Grief and loss
- Retirement planning
- Adult day care programs
- Financial and legal issues
- In-home and nursing care options
Child and family support
- Child care options
- Adoption resources
- Summer camps
- Emergency and sick-child care
- Parent and family support groups
Chronic illness and condition support
- Respite services
- Caregiving services
- Assistive technology
- Affordable housing resources
- Meal and transportation resources
Convenience services
- Pet services
- Traveling needs
- Car and home repair and maintenance
- Shopping, dining, and recreation recommendations
Educational resources
- Home schooling
- Career consulting
- Adult education classes
- Individual educational plans
- School and college recommendations