Telemedicine

Telemedicine offers a quick and easy way to see a doctor on your computer or phone, and it usually costs less than an in-person visit. Virtual visits for physical and mental health care are available to all Lam employees—whether you’re enrolled in a Lam medical plan or not.

Save time and money with a virtual visit

Virtual visits are a convenient option for nonemergency care, such as:

  • Flu, allergies, a sinus infection, or an earache
  • Dermatology issues, such as a rash, psoriasis, eczema, or acne
  • Mental health care, such as help with anxiety, an eating disorder, or depression
  • New prescriptions or refills

Anthem members

If you have a doctor that you see regularly, reach out to ask if you can schedule a virtual visit.

Or, if you prefer, use Anthem’s Sydney Health app to get virtual care anytime through your mobile device.

To start, download the Sydney app from the App Store or Google Play, then use the symptom checker to see if a virtual visit is appropriate.

Medical visit through Sydney

Board-certified doctors are available 24/7, with or without an appointment.

  • Select Care at the bottom of the Sydney Health screen.
  • From the Care Center screen, select Video Visit.

What you’ll pay

Your cost depends on your medical plan.

  • Anthem Base PPO: $25 per visit
  • Anthem CDHP with HSA: $39 per visit until you meet your annual deductible; then $6 per visit

Mental health visit through Sydney

In most cases, you can see a behavioral therapist in four days or less for help with matters such as anxiety, depression, and grief.

Psychiatrists can see patients 18 and older within two weeks to help manage medications, except controlled substances regulated by the government.

  • Select Care at the bottom of the Sydney Health screen.
  • From the Care Center screen, select Video Visit. Then, choose Continue and select your state.
  • To see a licensed behavioral therapist, select Schedule Appointment under Psychology.
  • To see a licensed psychiatrist, select Schedule Appointment under Psychiatry.

What you’ll pay

Your cost depends on your medical plan.

  • Anthem Base PPO: $25
  • Anthem CDHP with HSA, before you meet your annual deductible:
    • Therapist visit: $80
    • Psychologist visit: $95
    • Psychiatrist, initial evaluation: $175
    • Psychiatrist, follow-up: $75 
      After you’ve met your deductible: 15% coinsurance per visit
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Kaiser members

Medical and mental health visits

Phone and video visits are available to Kaiser members and your covered family members. To schedule an appointment, call the phone number on the back of your Kaiser ID card.

  • Phone visit: Ideal for minor health issues, including coughs, colds, flu symptoms, and allergies.
  • Video visit: Meet face-to-face with a doctor for a mental health consultation or treatment of nonemergency medical conditions such as rashes, skin infections, eye problems, cuts, and sprains.

What you’ll pay

Your cost depends on your medical plan.

  • Kaiser HMO: $0
  • Kaiser CDHP with HSA: $0 after you’ve met your annual deductible

How to join a video visit

From your phone or tablet:

  1. Go to the App Store or Google Play, and download the Kaiser Permanente app.
  2. Sign on to the app using your kp.org user ID and password.
  3. Go to Appointments, and tap Join to start your video visit.

From your computer: 

  1. Click the link in your appointment confirmation email, or sign on to kp.org.
  2. Download and install the Vidyo web plug-in (first visit only).
  3. Click Join Your Video Visit to start your visit.
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LiveHealth Online for all employees

All employees and dependents can use LiveHealth Online for a private visit with a doctor or mental health professional. And in most states, if you need medication, they can send a prescription to your pharmacy. LiveHealth Online is not offered in Louisiana.

Sign up by visiting LiveHealth Online, or download the app on your phone or tablet. See the LiveHealth Online User Guide [PDF] for more information.

Medical visit

Board-certified doctors are available 24/7, with or without an appointment.

What you’ll pay

Your cost depends on your medical plan.

  • Anthem Base PPO: $25 per visit
  • Anthem CDHP with HSA: $55 per visit until you meet your annual deductible; then $9 per visit
  • All other Lam employees: $55 per visit

Mental health visit

Subject to availability, you can schedule a visit with a licensed therapist in four days or less or consult a board-certified psychiatrist within two weeks. Call 888-548-3432 from 8 a.m. to 8 p.m. PT, seven days a week.

What you’ll pay

Your cost depends on your medical plan.

  • Anthem Base PPO: $25 per visit
  • Anthem CDHP with HSA, before you meet your annual deductible:
    • Therapist visit: $80
    • Psychologist visit: $95
    • Psychiatrist, initial evaluation: $175
    • Psychiatrist, follow-up: $75 
      After you’ve met your deductible: 15% coinsurance per visit
  • All other Lam employees:
    • Therapist visit: $80
    • Psychologist visit: $95
    • Psychiatrist, initial evaluation: $175
    • Psychiatrist, follow-up: $75
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