Child and elder care

Your emergency backup care benefit can help you find the right care when you need to be at work and:

• School or day care is closed
• Your child or regular babysitter is sick
• You have to work late or on weekends
• Your nanny goes on vacation

Eligible children

You can use the emergency backup care benefit to care for a child that you care for full-time on a regular basis.

Care options

Choose the emergency backup care that works best for you:

• Care in your home for children from birth to 17 years, 24/7
• In-center care for children from six weeks to 12 years, Monday–Friday during center hours

How it works

You’re eligible to use up to 10 days each year for child or adult care combined, at subsidized rates.

1. Log in at lam.care.com or call 866-814-1638, and select the backup care option to make your emergency backup care request.
2. The Care.com team will quickly identify a caregiver or child care center that meets your specific needs.

3. For in-home care, a specialist will contact you about your caregiver, who will later call you directly to confirm details.

   For in-center care, the specialist will confirm your reservation in an email that includes details about the center.

4. For in-home child care, your credit card will be charged $6 per hour. For in-center care, your credit card will be charged $25 per child per day.

If you cancel your reservation within 48 hours of the start of care, you’ll be charged a $30 cancellation fee. If you cancel within 24 hours of the start of care, you’ll be charged $30, and one day will be deducted from the 10 days of subsidized care you receive each year.

Personal network care

You can be reimbursed when you use your own daycare center or babysitter for emergency backup care for a maximum of five days per year.

• Request reimbursement through lam.care.com within 30 days of using your own caregiver.
• You can be reimbursed up to $125 per day for any amount above the $6 per hour or $25 per day copay amounts listed above.
• These “personal network” care days count toward your annual 10-day maximum.

Provider qualifications

Care.com’s rigorous screening process for backup care providers includes interviews, reference checks, Social Security verification, and criminal background checks.

• All candidates are required to complete orientation and a health and safety training.
• Centers hire caregivers who are also trained in child development, early childhood education, or a related field.

What to expect

Backup caregivers come prepared to make sure your children are safe and happy and to keep your home in the same condition in which you left it. They are not expected to do laundry, errands, or housecleaning.

Balancing work and family can be challenging, especially when you are caring for a parent or other adult family member who lives with you. Fortunately, emergency adult backup care from Care.com is available when your regular adult or elder care provider is unavailable.

A backup caregiver can help with needs such as:

• Providing a ride to a doctor’s appointment
• Assisting during recovery from surgery
• Companion care for your adult child

Note: Specialized support is available for adults with Alzheimer’s or dementia.

Who’s eligible

Your emergency backup care benefit can provide care to an adult family member who lives with you and is your dependent, including:

• Your spouse or domestic partner
• Your parents and the parents of your spouse or domestic partner
• Grandparents, aunts, and uncles
• Your adult children
• Yourself

How it works

You’re eligible to use up to 10 days each year for child or adult care combined, at subsidized rates.

1. Log in at lam.care.com or call 866-814-1638, and select the backup care option to make your emergency backup care request.
2. Once Care.com identifies a caregiver to meet your specific needs, a specialist will call to tell you about your caregiver.
3. After you reserve the backup care, the caregiver will call you to confirm the details.
4. Your credit card will be charged $6 per hour for in-home adult care.

If you cancel your reservation within 48 hours of the start of care, you’ll be charged a $30 cancellation fee. If you cancel within 24 hours of the start of care, you’ll be charged $30, and one day will be deducted from the 10 days of subsidized care you receive each year.

Personal network care

You can be reimbursed when you use your own caregiver for emergency backup care for a maximum of five days per year.

• Request reimbursement through lam.care.com within 30 days of using your own caregiver.
• You can be reimbursed up to $125 per day for any amount above the $6 per hour copay listed above.
• These “personal network” care days count toward your annual 10-day maximum.

Provider qualifications

Care.com’s adult care network agencies maintain a rigorous screening process for care providers. Depending on the type of care you request, providers may be certified nurse’s aides, home health aides, or experienced elder care companions. All providers have:

• Adult care experience
• Excellent references
• A clean criminal records check
• Social Security verification